In addition to the manufacturing-based phases of your organization's Lean transformation, we will also concentrate on transactional processes, focusing on eliminating sources of waste in your administrative functions. A partial list of these functional areas includes:
Reduce the cost and number of transactions through our proven office Kaizen process. We have created a proven methodology for improving administrative/transactional processes as we have within manufacturing:
Educate and train your team
Define and identify our project
Identify process boundaries
Walk through the process and see what is actually happening
Map the information and processing work flow
Identify internal and external suppliers and customers
Enable data-driven, fact-based decisions
Define the value each administrative transaction creates or does not create in the customers' terms.
Determine or assign the costs associated with each administrative transaction.
Measure and analyze the volumes and frequencies of each type of work .
Identify similarities in process flow using product / process matrices.
Group services and administrative transactions into process families whenever possible.
Define “units of customer demand” and develop Takt times for the work, if applicable.
Simplify the process and make it visible with visual aids
Connect workflow and information with detailed process mapping that includes a swim lane design.
Swim lane process maps simplify the tracking of detailed movements of information and tasks between the responsible individuals and departments.
Performance metrics and hold structured, daily meetings.
Focus on the process, not the person
We work with your team to ensure they understand your goal is to uncover and eliminate the sources of waste, not them.
Implement metrics that drive the behaviors your organization is seeking to support the project.
Tear down the walls
W. Edwards Deming’s 8th of his 14 points is “Drive out fear, so that everyone may work effectively for the company”.
Enable every team member to know each relies upon the their partners in order for EVERYONE to succeed.
Foster an environment where each person understands that their contributions are valued and that each has an equal say in making adminstrative Lean improvements.